Victorian Current Acts Victorian Current Acts(1) Each investigatory agency, prosecuting agency and victims' services agency must institute and operate a system to receive and resolve complaints from victims in respect of the agency's compliance with the Charter principles, including complaints made under section 19B.
(2) A complaints system referred to in subsection (1) must—
(a) be accessible and transparent; and
(b) offer fair and reasonable remedies.
Note
Fair and reasonable remedies may include an apology, an acknowledgment that an error occurred, or an explanation as to why an error occurred and the steps being taken by the agency to prevent the error reoccurring.
(3) An investigatory agency, a prosecuting agency or a victims' services agency that is dealing with a victim must inform the victim, as soon as is reasonably practicable after commencing to deal with that victim, of—
(a) the agency's complaints system referred to in subsection (1); and
(b) the victim's right to have a complaint reviewed under the Victims of Crime Commissioner Act 2015 if dissatisfied with the agency's response to the complaint.
S. 19B inserted by No. 42/2018 s. 13.