Investigatory agencies, prosecuting agencies and victims' services agencies are to take into account, and be responsive to, the following matters when communicating with a victim—
(a) whether the victim wishes to be contacted;
(b) the victim's preferred method of contact (which may vary at different stages throughout the proceeding for a criminal offence and according to the topic of communication);
(c) issues that affect the victim's ability to understand the information being communicated, including, but not limited to—
(i) the victim's understanding of English; and
(ii) whether the victim has a disability; and
(iii) whether the victim is a child.