Victorian Current Acts Victorian Current Acts(1) A water corporation must, on or before a date determined by the Minister administering the Essential Services Commission Act 2001 , enter into a customer dispute resolution scheme approved by the Essential Services Commission established under the Essential Services Commission Act 2001 .
(2) A dispute resolution scheme provided for in accordance with this section is in addition to and not in derogation of any right of review a person may have under this Act.
(3) In approving a dispute resolution scheme the Essential Services Commission must have regard to—
(a) the need to ensure that the scheme is accessible to, and that there are no cost barriers to persons using the scheme; and
(b) the need to ensure that the scheme is independent of the members of the scheme; and
(c) the need for the scheme to be fair and be seen to be fair; and
(d) the need to ensure that the scheme will publish decisions and information about complaints received by the scheme so as to be accountable to the members of the scheme and the persons using the scheme; and
(e) the need for the scheme to undertake regular reviews of its performance to ensure that its operation is efficient and effective.
S. 122ZG(4) amended by No. 23/2019 s. 54.
(4) This section only applies to a water corporation that has a water supply district, a sewerage district or an irrigation district.
Division 2—Dividends
S. 122ZH inserted by No. 85/2006 s. 54.