(1) A licence holder who is providing an animal registry service in respect of a prescribed animal, must ensure that any record relating to such an animal is accessible electronically or by telephone—
(a) 24 hours a day on any day in any year to permit retrieval of information for the purposes of identifying that animal; and
(b) during normal business hours to permit retrieval of information other than for the purposes of identifying individual animals.
(2) If a licence holder receives a request from a person to provide prescribed identifying information for the purpose of reuniting a prescribed animal with its owner, relating to a prescribed animal for which the licence holder does not keep a record, the licence holder must—
(a) immediately contact other licence holders to determine whether a record relating to a prescribed animal is kept by another licence holder; and
(b) provide the information to the person who made the request, if the person is of a class of person referred to in section 63H(2) of the Act, unless the licence holder keeping the record agrees to provide the information directly to that person.
(3) If a licence holder receives a request to provide prescribed identifying information for the purpose of reuniting a prescribed animal with its owner and the licence holder keeps a record relating to that animal, the licence holder must—
(a) make reasonable efforts to contact the owner of the animal to inform the owner of the request for information, unless a Council or an animal shelter registered under Part 4 of the Act agrees to contact the owner and so inform the owner; and
(b) provide the information requested to the person who made the request, if the person is of a class of person referred to in section 63H(2) of the Act.
(4) A licence holder must establish and maintain a system to identify and keep records of any persons referred to in section 63H(2) of the Act to whom the licence holder provides any prescribed identifying information.
(5) A record kept under subregulation (4) must be kept for the same period that the licence holder must keep a record relating to the relevant animal under regulation 35.