Victorian Consolidated Regulations

EDUCATION AND TRAINING REFORM REGULATIONS 2017 - REG 95

For the purposes of clause 5 of Schedule 7 to the Act, the requirements for operation of a dispute resolution and student welfare scheme are the following—

        (a)     in determining the cost to a student to access the scheme, the scheme must take into account the financial circumstances of the student who has referred a matter to the scheme;

        (b)     the cost to a student to access the scheme must not exceed the cost to provide services under the scheme to the student;

        (c)     annual reports of the activities of the scheme must be published by the person or body operating the scheme, including—

              (i)     the number of matters referred to the scheme; and

              (ii)     a summary of matters referred to the scheme; and

              (iii)     the timeframes for dealing with matters referred to the scheme; and

              (iv)     the identification of any trends in disputes relating to students or student welfare issues.