Victorian Consolidated Regulations

EDUCATION AND TRAINING REFORM REGULATIONS 2017 - REG 99

Before proceeding to investigate a complaint, the Authority must be satisfied that—

        (a)     the complainant has first raised the complaint with—

              (i)     in the case of a complaint against a registered school, the relevant person or body under any formal system for complaints established by the school or, if there is no formal system, the principal of the school; or

              (ii)     in the case of a complaint against a person, body or school registered under Division 3 or 4 of Part 4.3 of the Act, the relevant person or body, the principal or the governing body of the registered education and training provider; and

        (b)     the relevant person, body or school referred to in paragraph (a)—

              (i)     has been given a reasonable time to respond to the complaint; and

              (ii)     has failed to—

    (A)     respond to the complaint; or

    (B)     resolve the complaint to the complainant's satisfaction.

Note

The Authority also has power under Part 4.3 of the Act to review and evaluate the operations of a school to determine whether the school has attained and continues to attain the prescribed minimum standards for registration and to conduct compliance audits of RTOs.