(1) The Commission or the Board, if asked by an individual, must give the individual reasonable assistance to make a complaint about a disability worker or disability student.
(2) Without limiting subsection (1), the Commission or the Board may assist an individual to make a complaint if—
(a) the individual is not able to put the individual's complaint in writing without assistance; or
(b) the individual needs assistance to clarify the nature of the individual's complaint.