Victorian Numbered Acts Victorian Numbered ActsThe Commissioner may refuse to deal, or cease to deal, with a complaint made to the Commissioner if—
(a) the Commissioner is satisfied that the complaint is frivolous, vexatious, misconceived, lacking in substance or otherwise does not warrant action; or
(b) the Commissioner is satisfied that the complaint is not made in good faith; or
(c) the Commissioner is satisfied that the complaint is made for an improper purpose; or
(d) the complainant does not comply with a request for more information under section 12(2) and the Commissioner believes that it is not in the public interest to deal with the complaint; or
(e) the Commissioner is satisfied that there is no reasonable prospect of resolving the complaint by the conduct of a complaint resolution process and the Commissioner does not believe that the complaint should be investigated under Part 4; or
(f) the subject matter of the complaint comes within the jurisdiction of a court, tribunal or other body; or
(g) the subject matter of the complaint—
(i) is before a court, tribunal or other body; or
(ii) has been determined by a court, tribunal or other body and does not raise a new matter that, the Commissioner believes, ought to be dealt with by the Commissioner; or
(h) the health service provider has taken action that the Commissioner is satisfied has resolved the complaint; or
(i) the Commissioner is satisfied that—
(i) reasonable attempts have not been made to seek to resolve the complaint with the health service provider; and
(ii) it is reasonable and appropriate to seek to resolve the complaint with the health service provider; or
(j) the complaint has been withdrawn under this Part.