(1) A person who has made a complaint to the Commissioner may withdraw the complaint at any time in writing.
(2) The Commissioner must take reasonable steps to assist a person to withdraw a complaint in writing.
(3) The Commissioner may continue to deal with a complaint despite the complaint being withdrawn under subsection (1) if the Commissioner is satisfied that—
(a) the health, safety or wellbeing of a consumer may be adversely affected; or
(b) the complaint was withdrawn due to coercion or duress; or
(c) it is in the public interest to deal with the complaint.