Victorian Numbered Acts Victorian Numbered Acts(1) The Commissioner may close a complaint, or part of a complaint, if—
(a) the complaint, or part of the complaint, has already been determined by a court, board or tribunal and does not raise any matter or issue that was not considered in that determination; or
(b) the complaint, or part of the complaint, is being considered by a court, board or tribunal; or
(c) the Commissioner refers the complaint, or part of the complaint, to another body, organisation, agency or entity; or
(d) the complaint, or part of the complaint, forms the basis of an investigation currently being conducted by another body, organisation, agency or entity; or
(e) the complaint was made outside the time limits specified in this Division for making a complaint; or
(f) the complaint was made orally and the complaint is not confirmed in writing within a reasonable period of time; or
(g) the person who made the complaint did not give the Commissioner information requested under section 239 or failed to give the information within the specified time; or
(h) in the circumstances, the Commissioner is satisfied that it is appropriate to do so.
(2) The Commissioner may close a complaint, or part of a complaint, if, at any point during consideration of the complaint the Commissioner is satisfied that the complaint, or part of the complaint, is resolved, having considered advice from the consumer.