Victorian Numbered Acts Victorian Numbered Acts(1) The Commissioner may, with the consent of the consumer in relation to a complaint, refer the complaint, a part of the complaint or any matter arising from a complaint, to another body, organisation, agency or entity if the complaint raises issues that the Commissioner is satisfied would be more appropriately dealt with by that other body, organisation, agency or entity.
(2) The Commissioner may refer a complaint, part of a complaint or any matter arising from a complaint, to another body, organisation, agency or entity without the consent of the consumer in relation to the complaint if the Commissioner is satisfied that—
(a) the complaint raises issues that require investigation by that other body, organisation, agency or entity; and
(b) it is in the public interest to refer the complaint to that other body, organisation, agency or entity.
(3) If a complaint, part of a complaint or any matter arising from a complaint is referred to another body, organisation, agency or entity under subsection (1) or (2), the Commissioner may provide any information that the Commissioner has received in respect of the complaint to the body, organisation, agency or entity to which the complaint or matter has been referred.