Victorian Numbered Acts Victorian Numbered Acts(1) The Commissioner may, if he or she is satisfied that it is appropriate in the circumstances, recommend to the parties to a complaint that the complaint be conciliated.
(2) A complaint may only be conciliated if all parties to the complaint agree to the conciliation.
(3) A conciliation conference must be held in private.
(4) Subject to subsection (5), the conciliator may conduct the conciliation in any manner that the conciliator considers appropriate in order to resolve the complaint.
(5) The conciliator must take reasonable steps to ensure that the conciliation is conducted in a manner that promotes the wellbeing of the consumer in relation to the complaint.