(1) An estate agent must always act in a principal's best interests except where it would be unlawful, unreasonable, improper or contrary to the principal's instructions to do so.
(2) An estate agent must not accept an engagement from, or act for, a person where to do so would place the agent's interests in conflict with that of the person.
(3) If an estate agent recommends a supplier of goods and services to a principal the agent must disclose to the principal any personal or commercial relationship between the estate agent or the agent's representative and the supplier of the goods and services.