Victorian Numbered Regulations Victorian Numbered Regulations(1) An estate agent must have in place procedures for resolving complaints and disputes arising from the operation of the agent's estate agency practice.
(2) An estate agent must advise a person that the estate agent has procedures for resolving complaints and disputes—
(a) before obtaining a signed written engagement or appointment from the person; or
(b) as soon as possible after obtaining the engagement or appointment.
(3) An agent's representative must advise a person that the licensed estate agent (for whom the agent's representative is performing the functions of an estate agent) has procedures for resolving complaints and disputes—
(a) before a signed written engagement or appointment is obtained from the person; or
(b) as soon as possible after the engagement or appointment is obtained.
(4) If a person makes a complaint to an estate agent about the estate agent or any person acting on behalf of the estate agent (including an agent's representative), the estate agent must inform the person of the estate agent's procedures for resolving complaints and disputes as soon as possible after the complaint is made.
(5) An estate agent must make every effort to minimise and resolve disputes with a principal that relate to the performance of the estate agent's functions.
(6) If a person makes a complaint to an agent's representative about the agent's representative or the licensed estate agent for whom the agent's representative is performing the functions of an estate agent, the agent's representative must inform the person of the licensed estate agent's procedures for resolving complaints and disputes as soon as possible after the complaint is made.
(7) An agent's representative must make every effort to minimise and resolve disputes with a principal that relate to the performance of the agent's representative's functions.