(1) A person may
complain to the Director orally, including by telephone, or in writing.
(2) If the Director
receives an oral complaint the Director must require the person who made it to
confirm it in writing.
(3) A person who
complains to the Director must give to the Director —
(a) his
or her name; and
(b) such
other information relating to the person’s identity as the Director may
require.
(4) The Director may
choose to keep information given to the Director under subsection (3)
confidential if there are special circumstances and the Director thinks it is
in the complainant’s interest to do so.
(5) The Director may
require a person who complains to give more information about the complaint
within a time fixed by the Director.
(6) If a person does
not comply with a requirement of the Director under subsection (2), (3) or
(5), the Director may reject the complaint.