Western Australian Current Acts

HEALTH AND DISABILITY SERVICES (COMPLAINTS) ACT 1995 - SECT 30

30 .         User or carer must try to resolve matter

                The Director may reject a complaint if the Director is not satisfied that —

            (a)         the user or carer, as the case may be, has taken reasonable steps to resolve the matter with the provider; or

            (b)         in the case of a user, if the complaint was made on the user’s behalf, all reasonable steps to resolve the matter have been taken on the user’s behalf.

        [Section 30 amended: No. 37 of 2004 s. 34; No. 33 of 2010 s. 15.]