In this Part —
Carers Charter has the meaning given in the
Carers Recognition Act 2004 section 4;
complainant , in relation to a complaint made to
the Director under Division 3 Subdivision 3, means the person or persons in
respect of whom the complaint alleges the respondent acted, or failed to act,
in a manner referred to in section 320(2);
complaint , for the purposes of Division 3
Subdivision 3, includes a part of a complaint;
Complaints Office means the Health and Disability
Services Complaints Office continued by the Health and Disability Services
(Complaints) Act 1995 section 6(1);
Complaints Office staff means the staff of the
Complaints Office referred to in the
Health and Disability Services (Complaints) Act 1995 section 14, 15 or 16;
Director means the Director of the Health and
Disability Services Complaints Office appointed under the
Health and Disability Services (Complaints) Act 1995 section 7(1);
investigation means —
(a) an
investigation of a complaint made to the Director under Division 3 Subdivision
3; or
(b) an
investigation conducted under section 341;
mental health service —
(a)
means —
(i)
a service provided specifically for people who have or
may have a mental illness; or
(ii)
a service provided specifically for carers of people who
have or may have a mental illness; or
(iii)
the carrying out of medical or epidemiological research
relating to mental illness;
but
(b) does
not include a service referred to in paragraph (a)(i), (ii) or (iii) if it is
—
(i)
provided wholly from funds paid to a service provider by
the Commonwealth; or
(ii)
provided to a person who has or may have a mental illness
by the person’s carer; or
(iii)
prescribed by the regulations for this paragraph;
provide, in relation to a mental health service,
includes to carry out;
respondent , in relation to a complaint made to
the Director under Division 3 Subdivision 3, means the service provider who
the complaint alleges acted, or failed to act, in a manner referred to in
section 320(2);
service provider —
(a)
means an individual, group of individuals or body (whether corporate or
unincorporate) that renders or provides mental health services; but
(b) does
not include —
(i)
the Chief Psychiatrist; or
(ii)
a mental health advocate; or
(iii)
the Mental Health Tribunal.