Western Australian Current Acts

MENTAL HEALTH ACT 2014 - SECT 308

308 .         Service provider must have complaints procedure

        (1)         The person in charge of a service provider must ensure —

            (a)         that there is a procedure (a complaints procedure ) for investigating any complaint made to the person in charge about any mental health service provided by the service provider; and

            (b)         that the complaints procedure is reviewed regularly and revised as necessary.

        (2)         The person in charge of a service provider must ensure —

            (a)         that copies of the most up-to-date version of the service provider’s complaints procedure are freely available at the service provider’s premises; and

            (b)         that a person who requests a copy of the service provider’s complaints procedure is provided with a copy of that version.