Western Australian Current Acts Western Australian Current Acts The Director may
reject a complaint if the Director is not satisfied that —
(a) if
the complaint is made under section 315(1)(a) or (2)(a), whether only on the
complainant’s own behalf or also on behalf of one or more other
complainants — the complainant has taken reasonable steps himself or
herself to resolve the matter with the respondent; or
(b) if
the complaint is made under section 315(1)(b) or (2)(b) — the person,
service provider or registration board who made the complaint on the
complainant’s behalf has taken all reasonable steps to resolve the
matter with the respondent.