(1) On completing an
investigation, the Director must —
(a)
decide whether or not a service provider has acted, or failed to act, in a
manner referred to in section 320(2); and
(b) give
written notice of the decision to —
(i)
if a complaint was investigated — the complainant
and the respondent; or
(ii)
if the investigation was conducted under section 341
— the Minister and any person affected by the decision.
(2) The written notice
must be given on or within 14 days after the day on which the Director makes
the decision.
(3) The written notice
must specify —
(a) the
reasons for the decision; and
(b) if
the Director has decided that a service provider has acted, or failed to act,
in a manner referred to in section 320(2) — any action that the Director
recommends ought to be taken to remedy the matter by the respondent or any
other person.
(4) Before
recommending action that ought to be taken to remedy the matter by the
respondent or another person, the Director must consult —
(a) the
respondent or that other person; and
(b) if
any action that the Director considers ought to be taken to remedy the matter
is likely to have an impact on people other than the respondent or that other
person — so many of those people as the Director considers appropriate.