(1) The following
persons may apply to the water services ombudsman under an approved scheme for
a review of a decision or complaint to which the scheme relates —
(a) a
customer;
(b) a
person affected by the provision of a water service by the licensee or a
failure by the licensee to provide a water service;
(c) in
relation to a dispute or complaint prescribed for the purposes of
section 65(1)(d) — a person who is involved as a customer in such a
dispute or complaint.
(2) If an application
is made the water services ombudsman may, in respect of the decision or
complaint —
(a) make
any order or determination; or
(b) give
any direction; or
(c)
decline to deal with a matter on any ground,
that is provided for
by the scheme.