Western Australian Current Regulations
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ENERGY COORDINATION (CUSTOMER CONTRACTS) REGULATIONS 2004
TABLE OF PROVISIONS
PART 1 -- Preliminary
1. Citation
2. Commencement
3. Terms used
4. Status of notes
PART 2 -- Requirements for all customer contracts
5. Format and expression
6. Duration of contract
7. Details of retailer
8. Description of goods and services
9. Roles of retailer and gas distribution operator
10. Relevant codes
11. Certain obligations of customer in relation to supply
12. Disconnection and reconnection
13. Benefit changes
14. Fees and charges
15. Billing
16. Termination
17. Amendment of contract
18. Assignment
19. Information
20. Payment difficulties and debt recovery
21. Complaints
22. Confidentiality
23. Miscellaneous provisions
24. Compliance with standards of service
25. No contracting out of Code of Conduct
25A. Effect of last resort supply arrangements
25B. Heating value for determining charges for supply of gas
PART 3 -- Specific requirements for standard form contracts
Division 1 -- Requirements for all standard form contracts
26. Period for which contract has effect
27. Acceptable identification
28. Retailer’s obligations in relation to supply
29. Customer’s obligation to pay for gas
30. Termination of contract by customer
31. Equipment ownership and responsibility
32. Meter testing
33. Access to supply address
34. Customer entering supply address
35. Customer leaving supply address
36. Matters beyond control of customer or retailer
38. Supply charges
38A. Provisions relating to last resort supply
Division 2 -- Security deposit requirements for certain standard form contracts
38B. Term used: customer
38C. Security deposits not payable by residential customers
38D. Security deposits may be required from certain customers
38E. Amount of security deposit
38F. Treatment of security deposit
38G. Use of security deposit
38H. Obligation to repay security deposit
38I. Failure to pay security deposit
38J. Permission for retailer to carry out credit checks
PART 4 -- Specific requirements for non‑standard contracts
Division 1 -- Requirements for all non‑standard contracts
38K. Term used: fixed term contract
39. Period for which contract has effect
40. Cooling‑off period for non‑standard contracts
41. Termination of contract by customer
42. Amendment of contract
43. Continuation of contract after expiry
44. Information relating to expiry of fixed term contract
Division 2 -- Security deposit requirements for certain non‑standard contracts
44A. Security deposits not payable by residential customers
44B. Security deposits may be required from certain customers
PART 5 -- Standards of service
46. Customer to be provided with copy of regulations or relevant code
47. Billing data
48. Debt collection
49. Default listing
50. Disconnection warning to include information on dispute resolution
Defined terms
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