In this part:
"complainant"—see section 172.
"complaint"—see section 172.
"customer debt" means an amount payable by a customer to a utility in relation to the provision of a utility service to premises for the customer.
"registrar" means the registrar of the ACAT.
"respondent", in relation to a complaint, means the utility the subject of the complaint.
"utility", in relation to an act or omission, includes a person who was licensed at the time of the act or omission.
"withdrawal", of a utility service, includes the reduction or termination of the service, whether by disconnection from a network or otherwise.