A person (the complainant ) mentioned in table 172, column 2 may apply to the ACAT in relation to a matter (the complaint ) mentioned in column 3 in relation to the complainant.
Table 172 ACAT applications
column 1 item |
column 2 complainant |
column 3 complaint |
---|---|---|
1 | consumer affected by contravention | contravention of customer contract, or customer retail contract or customer connection contract made under the National Energy Retail Law (ACT) , by a utility |
2 |
consumer affected by contravention | contravention of an industry code dealing with utility service standards by a utility |
3 | consumer | a utility fails to provide a utility service to consumer or withdraws a utility service from consumer, and failure or withdrawal causes substantial hardship, or is likely to cause substantial hardship, to consumer |
4 | person affected by contravention | contravention of s 51 (Protection of personal information) by a utility |
5 | person affected by contravention |
contravention by a utility or a regulated utility of an obligation in relation to its network operations under this Act or the Utilities (Technical Regulation) Act 2014 |
6
person affected by act or omission
act or omission of an authorised person for a utility or regulated utility in relation to its network operations under this Act or the Utilities (Technical Regulation) Act 2014
7
person on whom charge imposed
capital contribution charge imposed under s 101