Australian Capital Territory Numbered Acts

INTERACTIVE GAMBLING ACT 1998 (NO. 24 OF 1998) - SECT 121

(1)     If a claim for a prize in an authorised game is made to a licensed provider within 5 years after the end of the game, the licensed provider shall—

        (a)     immediately try to resolve the claim; and

        (b)     if the licensed provider is not able to resolve the claim—by written notice (in this section referred to as a “claim result notice”) given to the claimant, promptly inform the claimant—

              (i)     of the licensed provider's decision on the claim; and

              (ii)     that the person may, within 10 days of receiving the notice, ask the Commissioner to review the decision.

(2)     If the claim is not resolved, the claimant may ask the Commissioner to review the licensed provider's decision on the claim.

(3)     A request to the Commissioner under subsection (2)—

        (a)     shall be in the approved form; and

        (b)     if the claimant has received a claim result notice—shall be made within 10 days after receipt of the notice.