Australian Capital Territory Numbered Acts Australian Capital Territory Numbered Acts(1) If, after making a wager in an authorised game conducted by a licensed provider, a player's participation in the game is interrupted by a failure of an operating or telecommunication system that prevents the player from continuing with the game, the licensed provider shall refund the amount of the wager to the player as soon as practicable.
(2) If an authorised game conducted by a licensed provider is started but miscarries because of human error, or a failure of an operating or telecommunication system, the licensed provider—
(a) shall immediately inform the Commissioner of the circumstances of the incident; and
(b) shall not conduct a further game if the game is likely to be affected by the same error or fault.
(3) After investigating the incident, the Commissioner may, by written notice to the licensed provider—
(a) direct the licensed provider to—
(i) refund the amounts wagered in the game to the players; and
(ii) if a player has an accrued credit at the time the game miscarries—pay to the player the monetary value of the credit; or
(b) give to the licensed provider such other directions as the Commissioner considers appropriate in the circumstances.
(4) A licensed provider shall comply with a direction under subsection (3).
(5) If a player entitled to a refund or other payment under this section has a player's account, the amount of the refund or other payment is to be paid into the account.