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AUSTRALIAN POSTAL CORPORATION (PERFORMANCE STANDARDS) REGULATIONS 2019 (F2019L00123) - REG 8

Accuracy and speed of delivery

             (1)  Subject to subsections (2) and (3), this section applies to the delivery of letters ( reserved services letters ) covered by subsection 29(2) of the Act.

Note:          Subsection 29(2) of the Act sets out services that are reserved services of Australia Post.

             (2)  This section does not apply to the delivery of the following:

                     (a)  a letter covered by section 30 of the Act;

                     (b)  a letter originating outside Australia;

                     (c)  a letter lodged with Australia Post for delivery as bulk mail;

                     (d)  a letter removed from the normal course of carriage by Australia Post under subsection 90UA(1) or (3) of the Act, unless the letter is returned to the normal course of carriage under subsection 90UB(3) or 90UC(3) of the Act.

Note:          Section 30 of the Act sets out exceptions to the reserved services of Australia Post.

             (3)  This section does not apply to a letter lodged with Australia Post for delivery to an address that is not normally serviced at the frequency mentioned in paragraph 7(1)(a).

             (4)  Australia Post must deliver at least 94% of all reserved services letters lodged with Australia Post at a mail lodgement point in accordance with subsections (5) and (6).

             (5)  Australia Post must deliver a reserved services letter to:

                     (a)  the indicated address; or

                     (b)  if Australia Post knows that the indicated address is not the appropriate address--the appropriate address.

             (6)  Australia Post must deliver a reserved services letter within the delivery time set out in:

                     (a)  if the letter is a priority letter--column 3; or

                     (b)  if the letter is a regular letter--column 4;

of the item in the following table that covers the mail lodgement point at which the letter is lodged and the address to which Australia Post must deliver the letter under subsection (5).

 

Delivery time for reserved services letters

Item

Column 1

If the mail lodgement point is ...

 

Column 2

and the delivery address is ...

Column 3

then the delivery time for a priority letter is ...

Column 4

and the delivery time for a regular letter is ...

Part 1--Delivery within a State

1

in the capital city of a State

within that capital city

1 business day after day of posting

3 business days after day of posting

2

in another city, or a town, in a State

within:

(a) that city or town; or

(b) an adjacent city or town in that State

1 business day after day of posting

3 business days after day of posting

3

in the capital city of a State

in a place within that State other than that capital city

2 business days after day of posting

4 business days after day of posting

4

in another city, or a town, in a State

in a place within that State other than:

(a) that city or town; or

(b) an adjacent city or town in that State

2 business days after day of posting

4 business days after day of posting

5

in a place in a State other than a place mentioned in column 1 of item 1 or 2 of this table

within that State

2 business days after day of posting

4 business days after day of posting

Part 2--Delivery between States

6

in the capital city of a State

within the capital city of another State

2 business days after day of posting

5 business days after day of posting

7

outside the capital city of a State

within the capital city of another State

3 business days after day of posting

6 business days after day of posting

8

in the capital city of a State

outside the capital city of another State

3 business days after day of posting

6 business days after day of posting

9

outside the capital city of a State

outside the capital city of another State

4 business days after day of posting

7 business days after day of posting

 

             (7)  For the purposes of the table in subsection (6), the day of posting for a reserved services letter lodged with Australia Post at a mail lodgement point is:

                     (a)  if the letter is lodged during the period of 24 hours ending at the time notified as the latest time on a day for posting at that mail lodgement point--that day; and

                     (b)  if the letter is removed from the normal course of carriage by Australia Post under subsection 90UA(1) or (3) of the Act and subsequently returned to the normal course of carriage under subsection 90UB(3) or 90UC(3) of the Act--the day on which the letter is returned to the normal course of carriage by Australia Post.

Note:          Street posting boxes bear a notice setting out the latest time on a day for posting before clearance of the box.

             (8)  A reference in the table in subsection (6) to a State includes a reference to the Australian Capital Territory and the Northern Territory.

   



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