Queensland Consolidated Acts

VICTIMS' COMMISSIONER AND SEXUAL VIOLENCE REVIEW BOARD ACT 2024 - SECT 46

46 Complaints made to a government entity or non-government entity

(1) This section applies to a complaint made to a government entity or non-government entity under section 45 .

(2) The entity must—

(a) give the complainant information about the process that will be used for resolving the complaint; and

(b) take all reasonable steps to resolve the complaint as soon as is reasonably practicable.

(3) Without limiting subsection (2) (b) , the entity may comply with the subsection by—

(a) referring the complaint to another entity mentioned in subsection (4) to resolve; and

(b) giving the other entity timely and reasonable assistance to resolve the complaint.

(4) For subsection (3) (a) , the other entities are—

(a) the commissioner; or

(b) for a government entity—another government entity; or

(c) for a non-government entity—the entity that gives the non-government entity funding to provide services to help affected victims.