Queensland Numbered Acts Queensland Numbered Acts(1) A community visitor (adult) has inquiry and complaint functions.
(2) The inquiry functions of a community visitor (adult) for a visitable site are to inquire into, and report to the public guardian on—
(a) the adequacy of services for the assessment, treatment and support of consumers at the visitable site; and
(b) the appropriateness and standard of services for the accommodation, health and wellbeing of consumers at the site; and
(c) the extent to which consumers at the site receive services in the way least restrictive of their rights; and
(d) the adequacy of information given to consumers at the site about their rights; and
(e) the accessibility and effectiveness of procedures for complaints about services for consumers at the site; and
(f) at the request of the public guardian, another matter about the visitable site or consumers at the site.
(3) The complaint functions of a community visitor (adult) for a visitable site are to—
(a) inquire into, and seek to resolve, complaints; and
(b) identify and make appropriate and timely referrals of unresolved complaints to appropriate entities for further investigation or resolution.
(4) If a community visitor (adult) reasonably considers that the visitor can discharge the visitor's functions or a particular function by contacting a consumer or someone else at a visitable site by using relevant technology, the visitor may discharge the functions or function in that way.
(5) In this section—
relevant technology means a telephone or any other technology that reasonably allows persons using the technology to communicate effectively.
Examples—
video conferencing
text messaging