(1) An operator of a relevant service must have and comply with a documented maintenance program for each vehicle providing the service.
(2) The program must provide--
(a) for the servicing and other maintenance of the vehicle to a standard that complies with, or exceeds, the servicing and maintenance program specified by the vehicle's manufacturer; and
(b) for a daily pre-trip inspection of the vehicle, to a standard appropriate to an experienced driver of that general type of vehicle, to identify defects in the vehicle that may endanger public safety or substantially reduce passenger comfort; and
(c) a system to ensure--
(i) defects in the vehicle that come to the notice of the driver or anyone else involved in providing the service are reported to the operator and recorded; and
(ii) the vehicle is not returned to service until a reported defect that may endanger public safety has been fixed; and
(iii) reported defects in the vehicle that substantially reduce passenger comfort are fixed within a reasonable time; and
(iv) action taken to fix defects in the vehicle is recorded.
(3) An operator of a relevant service must keep a record of all servicing or other maintenance, including a record of the daily pre-trip inspection, on each vehicle used to provide the service.
(4) Subsection (3) applies to all maintenance, whether or not performed under the program.