24—Licences authorising retailing
(2) The Commission
must make a licence authorising the retailing of electricity subject to
conditions determined by the Commission—
(a)
requiring, if the holder of the licence is a related body corporate (within
the meaning of the Corporations Act 2001 of the Commonwealth) in relation to
the holder of a licence authorising the operation of a distribution network,
the business of the retailing of electricity authorised by the licence to be
kept separate from the business of the operation of the distribution network
in the manner and to the extent specified in the conditions; and
(b) if
the electricity entity sells electricity to customers of a prescribed class,
requiring the electricity entity to maintain specified accounting records and
to prepare accounts according to specified principles; and
(c)
requiring the electricity entity to establish customer consultation processes
of a specified kind; and
(d)
requiring the electricity entity to comply with code provisions as in force
from time to time (which the Commission must make under the Essential
Services Commission Act 2002 on or before the prescribed date) relating
to the provision of pricing information to enable small customers to compare
competing offers in the retailing of electricity; and
(da)
requiring the electricity entity to include (in a print size and form
prescribed by regulation) in each account for electricity charges sent to a
small customer information prescribed by regulation, including information
relating to—
(i)
the customer's electricity consumption during the
preceding 12 months; and
(ii)
the entity's daily charges for electricity during the
period to which the account relates; and
(iii)
obtaining advice through the Commission about reducing
electricity consumption and about electricity consumer choices; and
(iv)
greenhouse gas emissions associated with the customer's
electricity consumption; and
(e)
requiring the electricity entity to comply with code provisions as in force
from time to time (which the Commission must make under the Essential
Services Commission Act 2002 ) relating to standard contractual terms and
conditions to apply to the sale of electricity to small customers; and
(h)
requiring the electricity entity to enter into and comply with an agreement
(on terms approved from time to time by the Commission) with each person
holding a licence authorising the operation of a distribution network who
provides services to the same customers as the entity as to the co-ordination
of the provision of services to those customers; and
(i)
requiring the electricity entity to comply with code
provisions as in force from time to time (which the Commission must make under
the Essential Services Commission Act 2002 ) imposing minimum standards
of service for customers that are at least equivalent to the actual levels of
service for such customers prevailing during the year prior to the
commencement of this section and take into account relevant national
benchmarks developed from time to time, and requiring the entity to monitor
and report on levels of compliance with those minimum standards; and
(j)
requiring the electricity entity to comply with code provisions as in force
from time to time (which the Commission must make under the Essential
Services Commission Act 2002 ) limiting the grounds on which the supply
of electricity to customers may be discontinued or disconnected and
prescribing the process to be followed before the supply of electricity is
discontinued or disconnected; and
(k)
requiring a specified process to be followed to resolve disputes between the
electricity entity and customers as to the sale of electricity; and
(l) if
the electricity entity sells electricity to customers with an
annual electricity consumption level of less than 750MW.h per year, requiring
the electricity entity to participate in an ombudsman scheme—
(i)
that applies to the electricity supply industry and to
other regulated industries (within the meaning of the
Essential Services Commission Act 2002 ) prescribed by regulation; and
(ii)
the terms and conditions of which are approved by the
Commission; and
(m)
requiring the electricity entity—
(i)
to investigate strategies for achieving a reduction of
greenhouse gas emissions to such targets as may be set by the Environment
Protection Authority from time to time or such levels as may be binding on the
entity from time to time, including strategies for promoting the efficient use
of electricity and the sale, as far as is commercially and technically
feasible, of electricity produced through cogeneration or from sustainable
sources; and
(ii)
to prepare and publish annual reports on the
implementation of such strategies.
(4) This section does
not limit the matters that may be dealt with by terms or conditions of a
licence authorising the retailing of electricity.