Tasmanian Consolidated Regulations
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WATER AND SEWERAGE INDUSTRY (CUSTOMER SERVICE STANDARDS) REGULATIONS
2019
- (S.R. 2019, NO. 69)
TABLE OF PROVISIONS
Long Title
PART 1 - Preliminary
1. Short title
2. Commencement
3. Interpretation
PART 2 - Customer Charters
4. Publication of customer charter
5. Customer charter to comply with relevant legislation
PART 3 - Connections to Services
6. Customer service code to include information included in price and service plan relating to connections
7. Customer service code to specify matters relating to security deposits
PART 4 - Disconnections and Restrictions of Services
8. Customer service code to specify matters relating to supply and disconnection
9. Customer service code to specify notice of certain disconnections or restrictions
10. Customer service code to specify circumstances relating to disconnection or restriction because of debt
11. Customer service code to specify policy on planned and unplanned interruptions
12. Customer service code to specify provision to be made for special needs customers
13. Customer service code to specify rate of water flow
PART 5 - Fees
14. Customer service code to specify notice of certain matters relating to fees
PART 6 - Details of Accounts, Meter Readings and Methods of Payment
15. Customer service code to specify billing periods
16. Customer service code to specify issue of separate accounts
17. Customer service code to specify matters relating to meter readings
18. Customer service code to specify contents of accounts issued
19. Customer service code to specify methods of payment
PART 7 - Overpayments and Underpayments
20. Circumstances in which fraud is committed by customers
21. Customer service code to specify matters relating to adjustments of overpayments
22. Customer service code to specify matters relating to recovery of amount of money undercharged
23. Customer service code to specify matters relating to claiming of fees and interest on underpayments
PART 8 - Payment of Arrears
24. Customer service code to specify interest and fees payable on overdue accounts
25. Customer service code to specify matters relating to collection of arrears
26. Customer service code to specify matters relating to payment plans
27. Customer service plan to specify matters relating to disputed accounts
28. Customer service code to specify financial hardship policy
PART 9 - Customer Information, Services and Obligations
29. Customer service code to specify information provided to customers
30. Customer service code to specify matters relating to publication and provision of customer information
31. Customer service code to specify matters relating to customer enquiries
32. Customer service code to specify customer complaints and dispute resolution policy
33. Customer service code to specify customer obligations
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