(1) Where a written complaint is made to the registrar by an employee, the registrar shall refer the complaint to an authorised officer.
(2) Where a complaint made by an employee—
(a) is made to an authorised officer; or
(b) is referred to an authorised officer under subsection (1);
the authorised officer may, by notice in writing, require the complainant and the employer to whom the complaint relates, to attend a conference at a place, date and time specified in the notice to endeavour to resolve the complaint.
(3) A conference shall be conducted in such a manner as the authorised officer thinks fit.
(4) Except with the consent of the authorised officer—
(a) an individual is not entitled to be represented at a conference by another person; and
(b) a body of persons (whether incorporated or unincorporated) is not entitled to be represented at a conference by a person other than a member, officer or employee of the body.
(5) In this section:
"complaint" means a complaint by an employee concerning his or her entitlements under this Act.