Commonwealth Consolidated Regulations Commonwealth Consolidated Regulations(1) This section is made for the purposes of paragraph 156(1)(a) of the Act.
(2) For each aspect of airport services or facilities mentioned in column 1 of an item of the following table (being aspects of airport services or facilities specified in section 29), the airport - operator company for an airport must, for each financial year, keep a record of the matters mentioned in column 2 of the item.
Records relevant to a quality of service matter | ||
Item | Column 1 | Column 2 |
| Aspects of airport services and facilities to which records are relevant | Matters for which records must be kept |
1 | Airport access facilities (taxi facilities, kerbside space for pick - up and drop - off) | 1.1 Total area (international and domestic) at terminal kerbside for passenger pick - up and drop - off to landside operators such as taxis, and providers of other off - airport parking services, measured in terms of the number of standard car park spaces 1.2 Total area (international and domestic) at terminal kerbside and at designated waiting areas for passenger pick - up and drop - off provided to the public at no charge measured in terms of the number of standard car park spaces |
2 | Car parking service facilities | 2.1 Number of car parking spaces available to the public in the vicinity of the airport (including disabled parking) on 30 June in the financial year 2.2 Distance (in metres) between the nearest public car park and the terminal entrance nearest to that car park on 30 June in the financial year 2.3 Number of days the car park was open during the financial year 2.4 Number of vehicles that used the car park in the financial year |
3 | Baggage trolleys | 3.1 Average number of passengers for each baggage trolley during peak hour in the financial year 3.2 Number of baggage trolleys on 30 June in the financial year |
4 | Check - in services and facilities | 4.1 Number of check - in desks on 30 June in the financial year 4.2 Number of bag - drop facilities on 30 June in the financial year 4.3 Number of spaces provided for check - in kiosk facilities on 30 June in the financial year |
5 | Security inspection | 5.1 Number of departing passengers for each security clearance system during peak hour in the financial year 5.2 Number of security clearance systems, including equipment required to process passengers and baggage, in use on 30 June in the financial year |
6 | Outbound baggage system | 6.1 Average number of bags handled by the outbound baggage system during peak hour in the financial year 6.2 Total number of bags handled by baggage handling equipment in the financial year 6.3 Total number of hours during the financial year for which baggage handling equipment was in use 6.4 Capacity of baggage handling equipment (in bags per hour) on 30 June in the financial year |
7 | Baggage make - up, handling and reclaiming services and facilities | 7.1 Total number of bags handled by baggage handling equipment in the financial year 7.2 Total number of hours during the financial year for which baggage handling equipment was in use 7.3 Capacity of the baggage handling equipment (in bags per hour) on 30 June in the financial year 7.4 Capacity of the baggage reclaim system on 30 June in the financial year 7.5 Average number of bags handled by the inbound baggage system during peak hour in the financial year 7.6 Total number of planned interruptions to inbound baggage system in the financial year 7.7 Total number of hours of planned interruptions to inbound baggage system in the financial year 7.8 Total number of unplanned interruptions to inbound baggage system in the financial year 7.9 Total number of hours of unplanned interruptions to inbound baggage system in the financial year 7.10 Total area (in square metres) provided by the airport operator for baggage reclaim on 30 June in the financial year |
8 | Facilities to enable the processing of passengers through customs, immigration and quarantine | 8.1 Average number of arriving passengers during peak hour in the financial year 8.2 Number of inbound Immigration desks on 30 June in the financial year 8.3 Number of baggage inspection desks on 30 June in the financial year 8.4 Number of outbound Immigration desks on 30 June in the financial year |
9 | Flight information, general signage and public - address systems | 9.1 Average number of passengers (whether arriving or departing passengers) during peak hour in the financial year 9.2 Number of flight information display screens on 30 June in the financial year 9.3 Number of information points on 30 June in the financial year |
10 | Public areas in terminals and public amenities (washrooms and garbage bins), lifts, escalators and moving walkways | 10.1 Number of washrooms on 30 June in the financial year |
11 | Gate lounges and seating other than in gate lounges | 11.1 Average number of departing passengers during peak hour in the financial year 11.2 Number of gate lounges on 30 June in the financial year 11.3 Number of seats in gate lounges on 30 June in the financial year 11.4 Total gate lounge area (in square metres) on 30 June in the financial year 11.5 Number of airport - operator - managed gate lounges on 30 June in the financial year 11.6 Number of seats in airport - operator - managed gate lounges on 30 June in the financial year 11.7 Number of seats in airport - operator - managed waiting areas (other than in gate lounges) on 30 June in the financial year |
12 | Aerobridge usage | 12.1 Number of passengers who used aerobridges for embarkation in the financial year 12.2 Total number of passengers who embarked in the financial year 12.3 Number of passengers who used aerobridges for disembarkation in the financial year 12.4 Total number of passengers who disembarked in the financial year 12.5 Number of aerobridges on 30 June in the financial year 12.6 Percentage of passengers who used aerobridges for embarkation in the financial year 12.7 Percentage of passengers who used aerobridges for disembarkation in the financial year |
13 | Runways, taxiways and aprons | 13.1 Total area of aprons available (in square metres) on 30 June in the financial year 13.2 Total area of runways (in square metres) on 30 June in the financial year |
14 | Aircraft parking facilities and bays | 14.1 Number of aircraft parking bays on 30 June in the financial year 14.2 Total area of aircraft parking bays available (in square metres) on 30 June in the financial year |
(3) An airport - operator company must retain a record kept under subsection (1) for 5 years after the end of the financial year to which the record relates.
(4) If a service or facility to which a matter in column 2 of the table in subsection (2) relates is provided for the airport, under an agreement with the airport - operator company, by a person other than the airport - operator company, then:
(a) the airport - operator company for the airport need not comply with subsections (2) and (3) about the matter; and
(b) the person providing the service or facility must comply with subsections (2) and (3) about the matter as if any reference in those subsections to the airport - operator company were a reference to the person.
Note: A company may commit an offence if the company fails to comply with a requirement in this section (see subsection 156(5) of the Act).
(5) In this section:
"peak hour" , in relation to a financial year, means:
(a) for a matter relating exclusively to arriving passengers or inbound baggage--the hour that, on average for each day in the financial year, has the highest number of arriving passengers; or
(b) for a matter relating exclusively to departing passengers or outbound baggage--the hour that, on average for each day in the financial year, has the highest number of departing passengers; or
(c) in any other case--the hour that, on average for each day in the financial year, has the highest total number of passenger movements (including both arriving and departing passengers).