Queensland Consolidated Acts

INTERACTIVE GAMBLING (PLAYER PROTECTION) ACT 1998 - SECT 160

160 Aborted games

(2) If an authorised game conducted by a licensed provider is started but miscarries because of human error, or a failure of an operating or telecommunication system, the licensed provider—

(a) must immediately inform the chief executive of the circumstances of the incident; and

(b) must not conduct a further game if the game is likely to be affected by the same error or fault.

(3) After investigating the incident, the chief executive may, by written notice to the licensed provider—

(a) direct the licensed provider to—

(i) refund the amounts wagered in the game to the players; and

(ii) if a player has an accrued credit at the time the game miscarries—pay to the player the monetary value of the credit; or

(b) give the licensed provider other directions the chief executive considers appropriate in the circumstances.

(4) The licensed provider must comply with a direction under subsection (3) .

(5) If a player entitled to a refund or other payment under this section has a player’s account, the amount must be paid into the account.