Queensland Consolidated Regulations

WAGERING REGULATION 1999 - REG 13

13 Requests to resolve claims for payment—Act, s 214

(1) This section prescribes, for section 214 (6) of the Act , the way in which the chief executive must deal with a request, made by a claimant under section 214 (4) (b) of the Act , to resolve a claim for payment of a winning bet.

(2) The chief executive must ask the authority operator to immediately try to resolve the claim.

(3) If, within 14 days of making the request under subsection (2) , the chief executive is not advised of the resolution of the claim by the authority operator or claimant, the chief executive must by written notice given to the authority operator invite the operator, and by written notice given to the claimant invite the claimant, to make a written submission to the chief executive about the claim within 1 month after receiving the notice (the
"submission period" ).

(4) The chief executive may—

(a) cause an investigation to be made about a matter the chief executive considers relevant to the claim; and

(b) request a report of the investigation be given to the chief executive.

(5) As soon as practicable after the end of the submission period, the chief executive must—

(a) consider all written submissions made in the submission period by the authority operator and claimant; and

(b) consider any report given to the chief executive under subsection (4) ; and

(c) make a decision about the claim; and

(d) give the authority operator and claimant a written notice stating the decision and the reasons for the decision.

(6) However, the chief executive is not required to take or complete action under subsection (5) if the chief executive is advised of the resolution of the claim by the authority operator or claimant.

(7) Nothing in this section affects or prejudices any other right or remedy of an authority operator or participant in approved wagering.