29—Arrangements if resident is absent or leaves
(1) If a resident is
absent from a retirement village for a continuous period of at least
28 days, the resident is not liable to pay, in respect of a period of
absence after those 28 days, any amount in respect of any
personal service that the retirement village (or the operator) ceases to
provide to the resident because of his or her absence from the retirement
village.
(2) If a resident
ceases to reside in a retirement village—
(a) the
resident ceases to be liable to pay any amount (other than an amount that has
already accrued) in respect of any personal service that the
retirement village (or the operator) formerly provided to the resident; and
(b) the
operator must assume responsibility for the payment of any recurrent charges
in respect of the residence formerly occupied by the resident, or otherwise
payable by the resident in connection with the retirement village (other than
with respect to any amount attributable to a charge that has already accrued).
(a) an
operator must assume responsibility for recurrent charges on account of a
resident ceasing to reside in a retirement village; and
(b) the
resident is entitled to the payment of an exit entitlement,
then the operator is entitled, subject to subsection (4), to recover from
the resident an amount equal to the amount paid by the operator for
recurrent charges that would otherwise have been payable by the resident over
the prescribed period.
(4) An amount
recoverable under subsection (3)—
(a)
cannot exceed the amount of the exit entitlement payable to the resident (and
if it would exceed that amount, the amount recoverable under
subsection (3) must be reduced so as to equal the amount of the exit
entitlement payable to the resident); and
(b)
cannot be recovered until the exit entitlement is due to be paid to the
resident (and may then be recovered as a deduction from the exit entitlement
payable to the resident).
(5) For the
purposes of subsection (3), the "prescribed period", in relation to a
resident who has ceased to reside in a retirement village, is—
(a)
unless paragraph (b) applies—the period of 6 months from the day on
which the resident ceased to reside in the retirement village; or
(b) if
the Tribunal has, on the application of the operator, determined that the
prescribed period for the purposes of that subsection should in the
circumstances of the particular case be longer
than 6 months—the period determined by the Tribunal,
subject to the qualification that the prescribed period will in any event come
to an end when the residence occupied by the resident before he or she left
the retirement village is resold or relicensed, or otherwise taken over or
occupied by another resident.
(6) The Tribunal
should not make a determination extending the prescribed period under
subsection (5) unless the Tribunal is satisfied that in the circumstances
of the particular case it would be harsh and unreasonable to limit the
prescribed period to 6 months.
(7) If—
(a) a
resident is liable to pay an amount in respect of any other charges that may
accrue after he or she has ceased to reside in a retirement village; and
(b) the
resident is entitled to the payment of an exit entitlement,
then the operator is not entitled to recover the amount until the exit
entitlement is due to be paid to the resident (and the amount may then be
recovered as a deduction from the exit entitlement payable to the resident).
(8) If an operator
does not make 1 or more payments for which the operator must assume
responsibility under subsection (2)(b) at the same time as the resident
would have been required to make the payments if he or she had remained in the
retirement village, the operator—
(a) must
keep a record of the outstanding payments, and identify them in any relevant
financial statements prepared for the purposes of this Act (while those
payments remain outstanding); and
(b) must
make the outstanding payments before any other person enters into occupation
of the residence; and
(c) must
not attempt to recover the outstanding payments by increasing the
recurrent charges payable by other residents.
Maximum penalty: $5 000.
(9) In this
section—
"personal service" means a service provided to a resident individually (rather
than to residents generally).