Victorian Current Acts

SERVICE VICTORIA ACT 2018 - SECT 15

The Service Victoria CEO has the following functions—

        (a)     to perform transferred customer service functions;

S. 15(ab) inserted by No. 6/2022 s. 14(a).

        (ab)     to perform customer service functions—

              (i)     under an agreement under Part 2A; or

              (ii)     delegated or authorised under Part 2B or another enactment;

        (b)     to develop customer service standards to improve the delivery of Government services to individuals;

S. 15(c) substituted by Nos 6/2022 s. 14(b), 5/2024 s. 6(1).

        (c)     to verify identity;

        (d)     to assist the Minister to develop identity verification standards to achieve a consistent and secure process to verify identity;

        (e)     to issue electronic identity credentials;

        (f)     to provide advice and information on matters relating to customer service functions and identity verification functions;

S. 15(fa) inserted by No. 6/2022 s. 14(c).

        (fa)     to perform any functions as directed by the Minister under Part 3C;

S. 15(fb) inserted by No. 6/2022 s. 14(c), repealed by No. 5/2024 s. 26.

    *     *     *     *     *

S. 15(fc) inserted by No. 6/2022 s. 14(c).

        (fc)     to establish and maintain service agency databases;

S. 15(fd) inserted by No. 5/2024 s. 6(2).

        (fd)     to support the digital delivery of Government services;

S. 15(fe) inserted by No. 5/2024 s. 6(2).

        (fe)     to establish and maintain a centralised point of contact for access to Government services;

S. 15(g) amended by Nos 6/2022 s. 14(d), 5/2024 s. 6(3).

        (g)     to perform functions ancillary to a function referred to in paragraphs (a), (ab), (b), (c), (fa), (fc), (fd) and (fe);

S. 15(h) amended by No. 6/2022 s. 14(e).

        (h)     to perform any other functions conferred by or under this Act or any other law.