Victorian Current Acts

SERVICE VICTORIA ACT 2018

TABLE OF PROVISIONS

   PART 1--PRELIMINARY

   1.      Purposes  
   2.      Commencement  
   3.      Definitions  
   4.      Meaning of service agency  
   4A.     Act binds the Crown  

   PART 2--TRANSFER OF CUSTOMER SERVICE FUNCTIONS TO SERVICE VICTORIA

           Division 1--Ministerial agreements

   5.      Transfer of customer service functions  
   6.      Service Victoria CEO and service agency head must give effect to agreement or notice  

           Division 2--Transferred customer service functions

   7.      Transfer back of customer service functions to service agency  
   8.      Delegation of transferred customer service functions  

   PART 2A--PERFORMANCE OF CUSTOMER SERVICE FUNCTIONS BY AGREEMENT

   9A.     Performance of customer service functions by agreement  
   9B.     Performance of customer service functions from other jurisdictions by agreement  

   PART 2B--DELEGATION, AUTHORISATION AND SUB-DELEGATION OF CUSTOMER SERVICE FUNCTIONS

   9C.     Application of Part  
   9D.     Delegation and authorisation of customer service functions  
   9E.     Sub-delegation of customer service functions  

   PART 3--TRANSFER OF IDENTITY VERIFICATION FUNCTIONS TO SERVICE VICTORIA

           Division 1--Ministerial agreements

   10.     Transfer of identity verification functions  
   11.     Service Victoria CEO and service agency head must give effect to agreement or notice  

           Division 2--Transferred identity verification functions

   12.     Transfer back of identity verification functions to service agency  
   13.     Delegation of transferred identity verification functions  

   PART 3A--PERFORMANCE OF IDENTITY VERIFICATION FUNCTIONS BY AGREEMENT

   14A.    Performance of identity verification functions by agreement  
   14B.    Performance of identity verification functions from other jurisdictions by agreement  

   PART 3B--DELEGATION, AUTHORISATION AND SUB-DELEGATION OF IDENTITY VERIFICATION FUNCTIONS

   14C.    Application of Part  
   14D.    Delegation and authorisation of identity verification functions  
   14E.    Sub-delegation of identity verification functions  

   PART 3C--PERFORMANCE OF FUNCTIONS--MINISTERIAL DIRECTION

   14F.    Performance of functions—Ministerial direction  

   PART 3D--PERFORMANCE OF FUNCTIONS BY SERVICE VICTORIA CEO ON BEHALF OF NON-GOVERNMENT ENTITIES

   14G.    Performance of functions for non‑government entities by agreement  

   PART 3E--PERFORMANCE OF FUNCTIONS BY NON-GOVERNMENT ENTITIES

   14H.    Performance of functions by non‑government entities  

   PART 4--ROLE OF SERVICE VICTORIA

   15.     Functions of Service Victoria CEO  
   16.     Powers of Service Victoria CEO  
   18.     Exercise of power not to give applications or requests to service agency for determination  

   PART 4A--SERVICE VICTORIA ACCOUNTS

   18A.    Creation of Service Victoria accounts  

   PART 5--CUSTOMER SERVICE FUNCTIONS

           Division 1--Performance ofcustomer service functions

   19.     Service Victoria CEO must comply with customer service standards  

           Division 2--Customer service standards

   20.     Development of customer service standards  

   PART 5A--AUTHORITIES AND OFFICIAL INFORMATION DOCUMENTS

   24A.    Form of authorities and official information documents  
   24B.    Delivery of authority or official information document taken to satisfy requirements  
   24C.    Production of authority or official information document in form delivered by Service Victoria CEO taken to satisfy requirements  
   24D.    Surrender or destruction of authority or official information document taken to be satisfied in certain circumstances  

   PART 6--IDENTITY VERIFICATION AND ELECTRONIC IDENTITY CREDENTIALS

           Division 3--Identity verification standards

   41.     Minister may make identity verification standards  
   42.     Guiding principles for making and use of identity verification standards  
   43.     Service Victoria CEO to use identity verification standards  

   PART 6A--SERVICE AGENCY DATABASES

   47A.    Service agency database—agreement with service agency  
   47B.    Service agency database—Ministerial direction  
   47C.    Collection, use or disclosure of information in service agency databases  
   47D.    Application of Act to service agency databases  
   47E.    Changes to information recorded in a service agency database by service agency  
   47H.    Ministerial guidelines  
   47I.    Ministerial delegation  

   PART 7--OFFENCES

   48.     Improper issue of electronic identity credentials  
   49.     False or misleading statement in applications  
   50.     Unauthorised access to, use of or disclosure of data or information  
   51.     Restrictions on access, use or disclosure of data or information  

   PART 8--GENERAL

   52.     Delegation  
   53.     Reporting requirements  
   54.     Use and disclosure of information by Service Victoria CEO  
   54A.    Use and disclosure of regulated information by service agency  
   55.     Collection, holding, management and use of regulated information by Service Victoria CEO  
   56.     Audit  
   56A.    Refunds by Service Victoria CEO  
   58.     Regulations  

   PART 9--TRANSITIONAL PROVISIONS

   60.     Service Victoria Amendment Act 2022—databases  
           ENDNOTES