Victorian Current Acts

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SERVICE VICTORIA ACT 2018 - SECT 5

Transfer of customer service functions

S. 5(1) substituted by No. 6/2022 s. 7.

    (1)     Subject to subsection (3), the Minister and the service agency Minister may agree for the Service Victoria CEO to perform a customer service function that—

        (a)     is conferred on a service agency under an enactment (whether express or implied); and

        (b)     is to be prescribed as a transferred customer service function.

    (2)     An agreement under subsection (1) must be in writing and a copy of it must be given to the service agency head and the Service Victoria CEO.

    (3)     If the Minister is the service agency Minister, the Minister may publish a notice in the Government Gazette that—

        (a)     the customer service function is to be prescribed as a transferred customer service function; and

        (b)     as a result of that prescription, the Service Victoria CEO is to perform the function.

    (4)     A copy of a notice under subsection (3) must be given to the service agency head and the Service Victoria CEO.

    (5)     Despite anything to the contrary in the enactment that confers a customer service function on a service agency, on the commencement of a regulation that prescribes the customer service function to be a transferred customer service function—

        (a)     the customer service function is to be performed by the Service Victoria CEO; and

        (b)     the service agency cannot perform the customer service function unless it is delegated to the service agency head under  section 8.

    (6)     A regulation prescribing a customer service function to be a transferred customer service function must not be made unless—

        (a)     an agreement has been made under subsection (1) in respect of that function; or

        (b)     a notice has been published under subsection (3) in respect of that function.



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