S. 5(1) substituted by No. 6/2022 s. 7.
(1) Subject to subsection (3), the Minister and the service agency Minister may agree for the Service Victoria CEO to perform a customer service function that—
(a) is conferred on a service agency under an enactment (whether express or implied); and
(b) is to be prescribed as a transferred customer service function.
(2) An agreement under subsection (1) must be in writing and a copy of it must be given to the service agency head and the Service Victoria CEO.
(3) If the Minister is the service agency Minister, the Minister may publish a notice in the Government Gazette that—
(a) the customer service function is to be prescribed as a transferred customer service function; and
(b) as a result of that prescription, the Service Victoria CEO is to perform the function.
(4) A copy of a notice under subsection (3) must be given to the service agency head and the Service Victoria CEO.
(5) Despite anything to the contrary in the enactment that confers a customer service function on a service agency, on the commencement of a regulation that prescribes the customer service function to be a transferred customer service function—
(a) the customer service function is to be performed by the Service Victoria CEO; and
(b) the service agency cannot perform the customer service function unless it is delegated to the service agency head under section 8.
(6) A regulation prescribing a customer service function to be a transferred customer service function must not be made unless—
(a) an agreement has been made under subsection (1) in respect of that function; or
(b) a notice has been published under subsection (3) in respect of that function.