Victorian Consolidated Regulations Victorian Consolidated Regulations(1) A licence holder must establish and maintain a system approved by the Secretary for recording and addressing complaints in respect of providing an animal registry service.
(2) The Secretary may approve a system under subregulation (1) if the Secretary is satisfied that the system is adequate for the recording and addressing of complaints in respect of providing an animal registry service.
(3) In determining whether to approve a system under subregulation (2), the Secretary may request that the licence holder provide to the Secretary any information or documents that the Secretary reasonably requires.