(1) The Service Victoria CEO must develop standards that relate to one or more of the following—
(a) the customer experience with the provision of services;
(b) the development and design of processes for the provision of services;
(c) the handling of customer complaints, including response times for handling customer complaints;
(d) the monitoring of and reporting on compliance with the customer service standards;
(e) any other matter related to the exercise of customer service functions.
(2) Customer service standards must be published on the Internet.
Pt 5 Div. 3 (Heading and ss 21–24) amended by No. 6/2022 ss 18– 20, repealed by No. 5/2024 s. 28.
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Pt 5A (Heading and ss 24A– 24D) inserted by No. 6/2022 s. 21.
Part 5A—Authorities and official information documents
S. 24A inserted by No. 6/2022 s. 21.