Victorian Current Acts

SERVICE VICTORIA ACT 2018 - SECT 20

    (1)     The Service Victoria CEO must develop standards that relate to one or more of the following—

        (a)     the customer experience with the provision of services;

        (b)     the development and design of processes for the provision of services;

        (c)     the handling of customer complaints, including response times for handling customer complaints;

        (d)     the monitoring of and reporting on compliance with the customer service standards;

        (e)     any other matter related to the exercise of customer service functions.

    (2)     Customer service standards must be published on the Internet.

Pt 5 Div. 3 (Heading and ss 21–24) amended by No. 6/2022 ss 18– 20, repealed by No. 5/2024 s. 28.

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Pt 5A (Heading and ss 24A– 24D) inserted by No. 6/2022 s. 21.

Part 5A—Authorities and official information documents

S. 24A inserted by No. 6/2022 s. 21.